Role Overview:
Ravn is a digital product development agency that partners with companies to build exceptional software. We specialize in building and designing world-class mobile and web applications and seek exceptional engineers to join our company.
At Ravn, we do quality work at lightning speed. The only way to consistently meet requirements with confidence is to hire people who share a passion for technology and are focused on building software the right way. We deliver digital solutions - done right, on time, every time.
We are looking for an IT Help Desk Specialist who is a true expert in the Microsoft ecosystem and Entra ID, to keep a fast-growing company of about 250 people productive and secure. You will be the first line of support for employees, owning onboarding from day one, managing identities and permissions in Entra ID, resolving tickets, and picking up light DevOps tasks along the way.
Responsibilities
• Run employee onboarding and offboarding end to end: accounts, licenses, devices, access, and a smooth first day for each new hire.
• Provision and manage identities in Microsoft Entra ID, including users, groups, roles, app assignments, and permission requests.
• Configure and support access controls such as Conditional Access, MFA, and role-based access, following least-privilege principles.
• Handle help desk tickets across email, chat, and the ticketing system, resolving issues quickly and documenting solutions.
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Intune for device management.
• Take on light DevOps work, such as scripting routine tasks with PowerShell, maintaining pipelines or automation, and supporting infrastructure changes.
• Keep the knowledge base, onboarding checklists, and runbooks current as the company grows.
Requirements
• Very strong English, both written and spoken. You will support employees and leaders directly, so this is a firm requirement.
• Expert-level knowledge of the Microsoft ecosystem, especially Entra ID (Azure AD), Microsoft 365, and Active Directory.
• Proven experience provisioning users and managing groups, roles, and permissions at scale.
• Hands-on experience with Intune or similar endpoint management, plus Windows and macOS support.
• Several years of help desk or IT support experience, ideally in a company that was growing quickly.
• Proficiency with PowerShell or a similar scripting language to automate repetitive work.
• A service mindset: patient, organized, and able to prioritize a busy queue without losing track of details.
• Basic understanding of security practices such as MFA, SSO, and access reviews.
You’ll earn points if:
• Software asset management: experience tracking licenses and subscriptions, and automating how they are assigned, reclaimed, and reported.
• AI fluency: comfort using AI tools and assistants to speed up troubleshooting, documentation, and scripting, and curiosity about where AI can remove manual work from IT.
• Microsoft certifications such as MD-102, SC-300, or AZ-104.
• Experience with ITSM tools such as Jira Service Management, Freshservice, or ServiceNow.
• Familiarity with CI/CD tools, Git, or infrastructure as code.
Location:
This position is open to candidates based anywhere in Latin America and is fully remote. Candidates located near our offices in Arequipa, Peru or San Salvador, El Salvador have the option to work in a hybrid in-office/remote arrangement. While office attendance is not mandatory, regular or occasional visits to the office are valued.